Refund Policy

Overview

We want you to be completely satisfied with your purchase. This refund policy outlines the conditions under which refunds may be granted for digital products purchased through our store.

Refund Eligibility

You may be eligible for a refund if:

• The product does not function as described
• You experience a technical issue that cannot be resolved
• The refund request is made within 14 days of purchase
• You have not violated our terms of service

Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after purchase
• Failure to read product descriptions or requirements
• Issues caused by incompatible server configurations
• Requests made after 14 days from purchase date
• Products that have been used or downloaded multiple times
• Subscription services after the billing period has started

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team through Discord or email
2. Provide your order number and purchase email
3. Explain the reason for your refund request
4. Provide any relevant screenshots or error logs

We aim to respond to all refund requests within 48 hours.

Refund Process

If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days. Refunds are processed through Tebex, and processing times may vary depending on your payment provider.

Partial Refunds

In some cases, we may offer partial refunds. This may apply to bundles where only some products meet the refund criteria, or in special circumstances determined on a case-by-case basis.

Contact Us

If you have questions about our refund policy or need to request a refund, please contact us:

Last updated: January 2026